Technical Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be dealt with in maximum 60 minutes after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from a server admin, we’ll forward the support ticket or the email to the person in charge, in a timely manner and will leave a note to let you know that more time will be needed for reaching the optimal solution. Furthermore if you order the Admin Services package, all of the server administration services included there will be performed whenever you like.
A First–Rate Help Desk Service
- We will be online for you 24–7 to answer any queries that you may have regarding our Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance handling server admin procedures, you can take advantage of our Admin Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus installation and troubleshooting procedures.
An Intuitive Help Area
We have equipped the Control Panel with an exhaustive knowledge base, which includes elaborate explanations of all its features and functionalities. In addition, we have made exhaustive video tutorials that will further demonstrate to you how to perform a specific action or resolve a frequently encountered issue. All the educational articles and the video tutorials are readily accessible from each section of the Control Panel via the Videos and Help buttons located in the upper right corner.