If you’ve bought a hosting plan and you have some enquiries in regards to a concrete feature/function, or in case you’ve chanced upon some complication and you need help, you should be able to touch base with the respective tech support team. All web hosts deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, due to the fact that the very best way to resolve a problem most often is to open a ticket. This kind of correspondence makes the replies sent by both parties simple to track and enables the help desk team representatives to escalate the case in the event that, for instance, a sysadmin must interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you will need to have no less than two different accounts to get in touch with the tech support team and to actually administer the hosting space. Non-stop signing in and out of different accounts may be a burden, not to mention the fact that it requires quite a long time for the vast majority of hosting companies to reply to ticket requests.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting packages feature an integrated trouble ticket system, which is included in our custom Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will permit you to manage everything related to the web hosting service itself in the exact same place – invoices, web files, e-mails, tickets, etc., eliminating the need to use different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks of the mouse without logging out of your hosting Control Panel. During the process, you may select a category and our system will present you with a variety of educational articles, which will supply you with additional information and which may help you fix any particular problem even before you send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.