A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It is a very efficient method to receive some information about the hosting services or get some problem resolved since you're talking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the low chance of mistakes at the time you exchange info such as usernames or domain names, the faster response time since the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue involved. Also, you can join a live chat room from any computer that's connected to the web, avoiding the telephone fees that you will have to pay in case you're calling to another country.

Live Chat Support in Shared Hosting

As we consider the fact that a great number of issues are easily resolved when you talk to a live person, we supply a live chat service for all of our potential and current clients. The chat is online every single day and our customer support agents will help you with a number of questions and issues. If you aren't our client yet, you'll be able to learn more about our shared hosting plans and the website hosting environment in general to be certain that your sites will operate effectively on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our services, you will be able to join us on our live chat and we will provide you with the needed info or help you troubleshoot the problem. You will need to open a support ticket for some troubles which require longer time or the help of a system administrator, still for a lot of common issues you'll get help on the spot.