One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages include a 1-hour response guarantee, which goes to say that no matter what enquiry or issue you might have, we’ll always be there to lend you a helping hand. As a matter of fact, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support team members will be at your service 24/7, even on public holidays and weekends, which means that you will get swift assistance at any time. We understand just how invaluable time can be, so by the time we reply to your email or trouble ticket, we’ll have probed into the matter and, in case we haven’t worked out a solution, we’ll supply you with more information on what you have to do on your end – if the circumstances necessitate this. With our support service, you can rest assured that there will be somebody to lend you a hand right away, whatever the hour.