If you ever have any queries with regard to your hosting plan or if you encounter a problem with your sites, you’ll need to touch base with the respective web hosting company’s customer support team. It may not make any difference how promptly they will answer when you have a general query, but a problem such as a messed up web application update, for example, may lead to your site becoming damaged or unavailable on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperative. In case you offer goods or services online, any downtime will influence your website in an undesirable way and you may lose existing or prospective visitors. Many hosting providers, especially resellers, answer support tickets and e-mails within 24 hours, but in the online world that’s way too long, since customers will rarely return to a site that isn’t functioning properly for extended intervals.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages include a 1-hour response guarantee, which goes to say that no matter what enquiry or issue you might have, we’ll always be there to lend you a helping hand. As a matter of fact, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support team members will be at your service 24/7, even on public holidays and weekends, which means that you will get swift assistance at any time. We understand just how invaluable time can be, so by the time we reply to your email or trouble ticket, we’ll have probed into the matter and, in case we haven’t worked out a solution, we’ll supply you with more information on what you have to do on your end – if the circumstances necessitate this. With our support service, you can rest assured that there will be somebody to lend you a hand right away, whatever the hour.