In case you have ever had a shared hosting account in the past or you have dealt with any other online service, you're probably well aware from personal experience that for many things it is better to speak with a live person on the phone rather than exchange support tickets or e-mail messages. In order to know more about a particular service before you order it or when something small has to be made, for example, it'll be far easier and faster to get it done real-time. If you're given the option to talk with representatives over the phone, it's also very likely that you're using the services of a real website hosting supplier, not just a reseller. The type of support that you can get by phone differs between different suppliers - from very general issues to dedicated technical support. Generally most of the suppliers supply pre-sales assistance and first level telephone support, while more complicated tech matters are handled via e-mail and / or tickets.
Phone Support in Shared Hosting
All of our shared hosting plans offer telephone support 14 hrs per day even on public holidays, so that if you do not have an account yet, you will be able to call us and find out more about our services or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you'll be able to call the telephone number that is closer to you. If you are an existing customer, we can assist you in a timely manner with any general and billing matters as well as with multiple technical issues to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk to a live person so as to get things done without delay. Of course, some matters simply cannot be taken care of on the telephone, so in such a case you are able to take advantage of our ticketing system.