Being able to communicate with your shared hosting company if you have any sort of questions or encounter any difficulties is very important and how quickly they'll reply and react could be essential, in particular when your website is business-oriented, as longer downtime often means losing potential clients. The support options are also a way to identify actual providers from resellers. The latter in most cases reply just to e-mail messages or support tickets and you will need to wait for a day or longer to receive an answer. When your trouble involves several replies, you'll end up losing a few days in order to get a problem fixed. When you use an authentic and trustworthy website hosting company, you'll be able to get in touch with the support team anytime and get a prompt reply whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

All of our Linux shared hosting packages include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting solutions well before you make an order or you're an existing customer and you have a question or a problem, you can contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical issues or any troubles that require longer time to analyze and take care of. Unlike many other website hosting suppliers, our trouble tickets come with a warranted max response time of just 1 hour, therefore whatever your trouble is, it will be resolved on time and you won't waste days so as to get something fixed.